Ratings

As a service provider the performance appraisal reflects how Taylor Made Concepts, LLC compares to other suppliers in an international network of consulting firms. The performance appraisal surveys are conducted by a third party vendor which gathers qualitative data from clients to compile several different statistics. Our firm is then evaluated on six different criteria, each receiving a rating between 1 and 5. Using the criteria and scale of measurement the performance appraisals consistently validate meeting and exceeding the client’s scope of work.

 

ratings-performance-ruler

 

Criteria TMC Rating
Overall Satisfaction
How satisfied the client was overall with the services they received.
4.2

Proficiency

How proficient the client believes Taylor Made Communications was within the scope of the services delivered.
4.3

Responsiveness

How responsive Taylor Made Communications was in meeting the client’s needs and desires.
3.9
Results
How close the results of the project came to the expectation set by Taylor Made Communications.
4.2

Cost Performance

How well Taylor Made Communications did in meeting projected costs taking into account reasonable cost increases caused by unforseen circumstances.
4.2

Schedule Performance

How well Taylor Made Communications did in meeting projected schedules taking into account reasonable extensions caused by unforseen circumstances.
3.1