• April 6, 2023
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In 2019 – National Grid contacts after conducting a cultural assessment.  Primary objective is to design, develop and deliver a course that would educate targeted Electric Utility operators specific to the task of “switching”.  KPI’s at the time were directly impacted over a series of classroom education and custom field tools.  Since this time, National Grid has implemented the Tactical EQ4 Human Performance (Lesson 01) enterprise-wide.